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Our Return Policy

Customer satisfaction is our goal, if there is a problem, please email us immediately at  info@mosaicweightedblankets.com on the day you receive your blanket, wrap or lap pad with the intention to return the item. We will process a refund within 5 days of the return with the receipt of your blanket included.  

We cannot accept returned blankets, wraps or lap pads that are soiled or that have been used. The item must be in unused and in new condition, and returned in original packaging within 7 days of receipt of your order.  Upon receipt of your return in unused condition we will issue a full refund  minus a 10% restocking fee via your original payment method, minus the shipping cost. You are responsible for the cost of shipping the product back to us.

We inspect all returns and if the product is damaged, soiled or has animal hair on it we will contact you about the return and supply pictures if needed. If the blanket is not clean we will not accept the return and send the blanket back to you. 

Please note again: 

Please handle items with care: All items must be returned back to our warehouse in the same condition as they were received, so please treat
the items with care.  Unacceptable condition is described as, but not limited to, product that is dirty, wrinkled, contaminated with animal
or human hair, exude a smell of smoke or other pungent odor.

If a returned fabric arrives in un-sell-able condition, without an authorized exception, the refund will not be processed, and we will
notify you by email.

 There are no exceptions for the 7 day return policy, this is a custom product and we will not accept any returns after 7 days

Blankets that are 18 lbs or heavier are non returnable.

 We do not offer refunds for custom orders for double, queen and king size blankets. Special orders for custom sizes (King, Queen and Double) are considered a custom order due to specific weight requests and fabric selection.  

Please mail your blanket back to 

Mosaic Weighted Blankets 2000 Windy Terrace, Ste 18a, Cedar Park, TX 78613

We do not pay any shipping charges on returns, there are no exceptions. 

Mosaic Weighted Blankets | Phone contact 512 567-8943 | 2000 Windy Terrace 18A, Cedar Park TX 78613 | Hours of operation Mon - Friday 9 am to 4 pm