Refund policy
RETURN POLICY
MOSAIC WEIGHTED BLANKETS HAS A 30 DAY RETURN POLICY
RETURNS AND EXCHANGES PROCESS:
Send an email to returns@mosaicweightedblankets.com to request a return label and we will send you a link to create a UPS return label. You can print the label and drop it off at any UPS location to ship back to us for a refund.
Returns will be processed within 2 weeks of receiving your item. We will subtract the amount of the discounted UPS shipping from your return. The customer is responsible for return charges at our low cost, business UPS rates.
For exchanges, return your item as instructed and at anytime you may order the replacement blanket.
We inspect all returns and if the product is damaged, we will contact you about the return. We do not accept laundered or heavily soiled items. If we deem your returned item to be in used condition, a restocking fee will be assessed.
Clearance items are NOT RETURNABLE.
Additional Shipping/Return/Refund Guidelines:
1. If the address provided by the customer is incorrect and results with their shipment being sent to the wrong address, we will not send another blanket to the new correct address for free. It is the responsibility of the customer to make sure their address is correct when they purchase the blanket, and the financial obligations will fall to the customer
2. Once a package leaves our warehouse, we are no longer responsible for it. If a shipment leaves our warehouse and is lost in transit by the shipping provider, the customer is responsible for filing a lost shipment claim for the lost package. Mosaic Weighted Blankets is not responsible for a lost shipment made by mail carriers
3. We provide shipping insurance for all of our blankets. The shipping insurance can be purchased with any order. Purchasing shipping insurance guarantees that if a package is lost in transit, we will provide you another one at no cost. If you did not purchase shipping insurance with your order, you are not eligible to receive another blanket for free if your order is lost in transit.
For any other questions please contact our office at (512) 514 5529.