Shipping

Superior Weighted Blankets Since 2011

Our Shipping Policies

HOLIDAY 2018 SHIPPING POLICY UPDATE:

1) All coupons must be processed at the time of the purchase, we cannot receive requests for discounts/ or coupons to be applied post purchase.
 
2)  The party receiving the blanket is responsible for receiving the item at the shipping address. Mosaic Weighted Blankets will not pay for lost or stolen items. 
 
3) Mosaic Weighted Blankets will try to accommodate change in shipping requests, but if the item has shipped, Mosaic Weighted Blankets will not be responsible for the change of address. Please be careful and look at where you are shipping the item during checkout and allow plenty of time for arrival. 
 
3) Mosaic Weighted Blankets is not responsible for reimbursement for a product that was shipped to an incorrect address. Please be careful and look at where you are shipping the item during checkout and allow plenty of time for arrival. 
 
4) Mosaic Weighted Blankets will not accept requests for holding packages ordered over the holiday period. Your order will be processed when it is received. 

 

Common questions:

How will I know when my order has shipped? 

You will receive an email saying "Your order has shipped!" This will include a tracking number for your package.

All of our products are custom made and you could receive your order in a few days, or it could take longer depending on the item. Items in stock should ship in 1-3 days and minky blankets and doubles, queens and kings can take up to 2 weeks. 

 

What if there is a problem with my blanket?

If there is a problem with your blanket please notify us immediately at info@mosaicweightedblankets.com so that we can resolve the issue for you.

My blanket is the wrong weight. (too heavy or too light) Can I exchange it for a lighter weight?

Please notify us in writing at info@mosaicweightedblankets.com as to the issue, with your name/order number.

Please notify us for exchanges within 7 days of receipt of the blanket.

Please ship the blanket back to us in unused condition to:

2000 Windy Terrace #18A, Cedar Park, TX 78613

Once we receive your blanket we will inspect the blanket and refund your order. You can order the correct weight at www.mosaicweightedblankets.com, or we will be happy to take the new order over the phone at 512-514-5529.