Weighted Blanket FAQs
What is a Weighted Blanket?
The weighted blanket produces what’s called DPTS, or deep pressure touch stimulation. Many people have described it as the “feeling of being hugged,” but it’s much more than that. DPTS works in the same way as a full-body massage. It helps reduce muscle and joint stiffness and soothes aches and pains. Continue Reading: What is a Weighted Blanket?
What if there is a problem with my blanket?
If there is a problem with your blanket please notify us immediately at email@example.com so that we can resolve the issue for you.
My blanket is the wrong weight. (too heavy or too light) Can I exchange it for a lighter weight?
Please notify us in writing at firstname.lastname@example.org as to the issue, with your name/order number.
Please notify us for exchanges within 7 days of receipt of the blanket.
Please ship the blanket back to us in unused condition to:
2000 Windy Terrace 18A Cedar Park TX 78613
Once we receive your blanket we will inspect the blanket and refund your order. You can order the correct weight at www.mosaicweightedblankets.com, or we will be happy to take the new order over the phone at 512 567 8943.
Our blankets are machine washable up to 12 lbs. For best care and to preserve the life of the blanket, please wash in cold water and air dry when possible. Pop in dryer on low heat for a short time with a towel to fluff if needed. Large blankets and blankets weighing over 12 lbs should be laundered in a commercial washer on gentle. Do not microwave or dry clean.
We recommend that relaxing under our blankets doesn’t include covering your face or neck while sleeping, as with any blanket, please keep the face free of the blanket. Mosaic Weighted Blankets® and products should be used under the advice and direction of a healthcare professional or licensed therapist. Consult with your healthcare professional or therapist first for a recommendation for weight and size of product and duration of use.
The owners, sales representatives, customer service specialists and manufacturers of Mosaic Weighted Blankets® are not healthcare professionals, physicians or licensed therapists and do not provide healthcare services, medical treatment, diagnoses or services. The website content and information referenced herein do not constitute an attempt to provide medical advice or practice medicine. Your use of this website or purchase of Mosaic Weighted products does not establish a doctor-patient relationship between you and Mosaic Weighted Blankets employees.
Our weighted Lap Pads, Wraps and Blankets are not recommended for use for children age 3 and under or for use with extremely weak individuals. Use with adult supervision.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Mosaic Weighted Blankets are custom made to order and shipped in 1-2 business days.
Pre- made, In-stock blankets ship in 1 business day.
Please call or email us for rush orders or special instructions.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In stock blankets ship within 1 business day.
We use UPS for shipping in the Continental United States and UPS for International shipping.
Shipping costs are added to your purchase at checkout.
Order your blanket by the size and weight recommended by your Healthcare Professional or Licensed Therapist.
All Canadian shipments are subject to import and duty taxes imposed by the Canadian government. If you choose to not accept the import and duty tax when your package is sent to you and return it to Mosaic Weighted Blankets in the US, the amount the shipper charges us to accept the package back in the US will be deducted from your return.
UPS policy on Shipments
Your order will be shipped under UPS's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada are subject to applicable duties & taxes as well as an average of $10 flat brokerage fee ($4 USD entry prep fee and a $6 CAD bond fee on ground shipments or a $10 CAD bond fee on air shipments) for shipments valued below $200 CAD. Additional fees will apply on shipments over this value. Shipments valued at $200 CAD and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time(1-800-742-5877) to pay these charges, eliminating the need for payment on delivery."
Our Return Policy
Customer satisfaction is our goal, if there is a problem, please email us immediately at email@example.com on the day you receive your blanket, wrap or lap pad with the intention to return the item. We will process a refund within 5 days of the return with the receipt of your blanket included.
We cannot accept returned blankets, wraps or lap pads that are soiled or that have been used. The item must be in unused and in new condition, and returned in original packaging within 5 days of receipt of your order. Upon receipt of your return in unused condition we will issue a full refund minus a 10% restocking fee via your original payment method, minus the shipping cost. You are responsible for the cost of shipping the product back to us.
We inspect all returns and if the product is damaged, soiled or has animal hair on it we will contact you about the return and supply pictures if needed. If the blanket is not clean we will not accept the return and send the blanket back to you.
There are no exceptions for the 5 day return policy, this is a custom product and we will not accept any returns after 5 days
Blankets that have been washed will be mailed back to the recipient, we do not accept laundered returns.
Clearance items are NON RETURNABLE
Please mail your blanket back to:
Mosaic Weighted Blankets
2000 Windy Terrace, Ste 18a
Cedar Park, TX 78613
We do not pay any shipping charges on returns, there are no exceptions.
By submitting any content to Mosaic Weighted Blankets, you represent and warrant that:
- ✓ you are the sole author and owner of the intellectual property rights thereto;
- ✓ all "moral rights" that you may have in such content have been voluntarily waived by you;
- ✓ all content that you post is accurate;
- ✓ you are at least 13 years old;
You further agree and warrant that you shall not submit, upload, post, transmit or distribute any content:
- ✓ that is known by you to be false, inaccurate or misleading;
- ✓ that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
- ✓ that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
- ✓ that is, or may reasonably be considered to be, abusive, obscene, profane, indecent, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
- ✓ for which you were compensated or granted any consideration by any third party;
- ✓ that includes any information that references other websites, addresses, email addresses, passwords, contact information or phone numbers;
- ✓ that contains any computer viruses, spyware, worms or other potentially damaging computer programs or files.
For any content that you submit, you grant Mosaic Weighted Blankets a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from, and/or distribute such content, and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. You further agree that Mosaic Weighted Blankets shall have the unrestricted right to use any ideas or information contained in any content that you submit, or materials or ideas similar to them, in any medium, now and in the future, without notice, compensation or other obligation to you or any other person. You further release and waive all claims against Mosaic Weighted Blankets with respect to any intellectual property or other proprietary rights, rights of publicity and privacy, rights of attribution, or any other liability under the governing law of the United States.
By submitting a photo or video, you agree that Mosaic Weighted Blankets may contact you about your photo or video and for other administrative purposes. Mosaic Weighted Blankets may share your comments [along with identifying information] to our third-party service providers, solely for customer service purposes. By submitting a photo or video, any information you submit may be directed to a third party site administered and hosted by a third party vendor retained by Mosaic Weighted Blankets provided that, in such event, the third party vendor will have no right to use any such information other than uses necessary to fulfill its services to Mosaic Weighted Blankets.
Mosaic Weighted Blankets DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES ABOUT THE PHOTO OR VIDEO SUBMISSION PROCESS, OR ANY RELATED WEBSITE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THE PHOTO AND VIDEO SUBMISSION PROCESS IS MADE AVAILABLE TO YOU "AS IS" AND "AS AVAILABLE" AND Mosaic Weighted Blankets DOES NOT WARRANT THAT THEY WILL BE FREE OF DEFECTS.
Under no circumstances shall Mosaic Weighted Blankets and/or its affiliates be liable for any damages or injury, including any direct, special, incidental, consequential, punitive or other damages, that may result from the use of, or inability to use, the photo and video submission process, or any related website, whether in an action of contract, tort, strict liability or negligence, or other actions, arising out of or in connection with the use or performance of the photo and video submission process, or any related website, even if Mosaic Weighted Blankets has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, Trojan horse or other harmful component.
You agree to indemnify and hold Mosaic Weighted Blankets (and their respective officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Together Mobile, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.