Our Return Policy
Customer satisfaction is our goal, if there is a problem, please email us immediately at email@example.com on the day you receive your blanket, wrap or lap pad with the intention to return the item. We will process a refund within 7 days of the return with the receipt of your blanket included. We cannot accept returned blankets, wraps or lap pads that are soiled or that have been used. The item must be in unused and in new condition, and returned in original packaging within 7 days of receipt of your order. Upon receipt of your return in unused condition we will issue a full refund minus a 10% restocking fee via your original payment method, minus the shipping cost. You are responsible for the cost of shipping the product back to us.
There are no exceptions for the 7 day return policy, this is a custom product and we will not accept any returns after 7 days
Blankets that are 19 lbs or heavier are non returnable.
We do not do refunds for custom orders for double, queen and king size blankets. Special orders for custom sizes (King, Queen and Double) are considered a custom order due to specific weight requests and fabric selection.
Please mail your blanket back to
Mosaic Weighted Blankets 12741 Research Blvd Ste 402B Austin TX 78759
We do not pay any shipping charges on returns, there are no exceptions.